Shareholder FAQs
Managing your Shareholding
Who are Fuller's registrars?
Computershare Investor Services PLC.
Post: Computershare Investor Services PLC, PO Box 82, The Pavilions, Bridgwater Road, Bristol, BS99 6ZZ
Phone: + 44 (0)370 889 4096
What if I hold shares in a nominee account?
If you are holding your shares in a nominee account other than through Computershare, then you must contact your account provider with any questions about your shareholding. Computershare has no visibility of your account, and it is subject to your account provider’s terms and conditions.
Where can I find my shareholder reference number (SRN)?
Your shareholder reference number (SRN) is an 11 digit number, which can be found on most of the correspondence sent to you by the registrar including emails. Alternatively, this will be on any share certificates you may hold. You should quote this number in all communications with the registrar.
Can I manage my shares online?
Yes, you can do this via the Computershare Investor Centre* portal. Once you’ve registered, you will be able to access your shareholder account online where you can:
- Find details of dividends paid, shares purchased and shares sold
- Update your personal details (e.g. address and bank details)
- Arrange for dividends to be paid directly into your bank account
- Sell your shares.
* Please note this portal is maintained by our registrar Computershare.
How can I confirm the number of shares that I hold?
Contact Computershare to confirm the number of shares you hold. You can do this by:
Phone: + 44 (0)370 889 4096
Online: Visit the Computershare Investor Centre* portal and log in to your account or register for online services.
*Please note this portal is maintained by our registrar Computershare.
How can I transfer ownership of my shares to someone else?
To arrange the transfer of ownership, you will need to complete a stock transfer form and send it to Computershare along with your share certificate(s). You can contact Computershare directly or via your broker or bank.
Note: Where the transfer is for cash consideration, you will need to send the stock transfer form to your local HM Revenue & Customs office for stamping. For further information please contact Computershare or go to www.gov.uk/tax-buy-shares.
What should I do if I have lost/misplaced my share certificate?
Share certificates are evidence of your ownership and should be kept in a safe place. You will need them if you want to sell all or some of your shares in the future.
If you have lost/misplaced your share certificate, contact Computershare directly. Make sure you have your shareholder reference number (SRN) to hand and quote ‘Fuller, Smith & Turner PLC’ in any communication. You can contact them by:
Post: Computershare Investor Services PLC, The Pavilions, Bridgwater Road, Bristol, BS99 6ZZ
Phone: + 44 (0)370 889 4096
Online: Please fill in the contact form on the Computershare website.
Note: The registrar will charge for any replacement share certificates issued.
I have more than one share certificate. Can they be combined?
If you have several ordinary share certificates you can ask for your certificates to be consolidated into one for each share class that you hold. Please contact Computershare directly. You can contact them by:
Post: Computershare Investor Services PLC, PO Box 82, The Pavilions, Bridgwater Road, Bristol, BS99 6ZZ
Phone: + 44 (0)370 889 4096
Online: Please fill in the contact form on the Computershare website.
Note: There is a fee for this service.
Can I donate my shares to charity?
Yes, if you would like to donate some, or all, of your Fuller’s shares to charity, please contact ShareGift by:
- Post: ShareGift, 6th Floor, 2 London Wall Place, London EC2Y 5AU
- Phone: 020 7930 3737
- Email: [email protected]
- Online: Visit the ShareGift website.
What should I do if a shareholder has died?
If a shareholder has passed away, contact Computershare directly. Make sure you have the shareholder reference number (SRN) to hand and quote ‘Fuller, Smith & Turner PLC’ in any communication. You can contact them by:
Post: Computershare Investor Services PLC, The Pavilions, Bridgwater Road, Bristol, BS99 6ZZ
Phone: + 44 (0)370 889 4096
Online: Please fill in the contact form on the Computershare website.
Your Shareholder Account
How can I update my address details?
To update your address details, contact Computershare directly. Make sure you have your shareholder reference number (SRN) to hand and quote ‘Fuller, Smith & Turner PLC’ in any communication. You can contact them by:
Post: Computershare Investor Services PLC, PO Box 82, The Pavilions, Bridgwater Road, Bristol, BS99 6ZZ
Phone: + 44 (0)370 889 4096
Online: Please fill in the contact form on the Computershare website. You can also download a printable form to complete and return by post. Alternatively, you can visit the Computershare Investor Centre* and log in to your Computershare account or register for online services.
*Please note this portal is maintained by our registrar Computershare.
I’ve changed my name. How can I update my details?
To let us know about a name change, contact Computershare directly. Make sure you have your shareholder reference number (SRN) to hand and quote ‘Fuller, Smith & Turner PLC’ in any communication. You can contact them by:
Post: Computershare Investor Services PLC, The Pavilions, Bridgwater Road, Bristol, BS99 6ZZ
Phone: + 44 (0)370 889 4096
Online: Please fill in the contact form on the Computershare website. You can also download a printable form to complete and return by post.
Please note, you will need to supply relevant documentation to Computershare for the name in which your shareholding is registered to be amended.
Shareholder Communication
How can I register for electronic communications?
We encourage our shareholders to receive their shareholder communications and documents electronically and via our website. This is quicker for you and helps us to reduce our impact on the environment. It’s easy to register for electronic communications, simply:
- Log in to the Computershare Investor Centre portal *
- Sign up to receive electronic communications.
- You will now automatically receive an email when shareholder documents are published on our website, including our Annual Report.
* Please note this portal is maintained by our registrar Computershare.
How can I obtain a copy of the annual report and accounts?
You can print these from our Financial Reports section.
If you wish to obtain a hard copy of our latest report, please contact Computershare directly. You can contact them by:
Post: Computershare Investor Services PLC, PO Box 82, The Pavilions, Bridgwater Road, Bristol, BS99 6ZZ
Phone: + 44 (0)370 889 4096
Online: Please fill in the contact form on the Computershare website.
Can I join your mailing list if I'm not a shareholder?
Yes. Please contact Computershare directly, if you wish to join our mailing list. You can contact them by:
Post: Computershare Investor Services PLC, PO Box 82, The Pavilions, Bridgwater Road, Bristol, BS99 6ZZ
Phone: + 44 (0)370 889 4096
Managing Your Dividends
What dividends have I received?
You can confirm the dividends you have received by visiting the Computershare Investor Centre* and logging in to your Computershare account or register for online services.
*Please note this portal is maintained by our registrar Computershare.
Can my dividends be paid directly into my bank account?
Yes, please contact Computershare directly to set this up. Make sure you have your shareholder reference number (SRN) to hand and quote ‘Fuller, Smith & Turner PLC’ in any communication. You can contact them by:
Post: Computershare Investor Services PLC, PO Box 82, The Pavilions, Bridgwater Road, Bristol, BS99 6ZZ
Phone: + 44 (0)370 889 4096
Online: Please fill in the contact form on the Computershare website. Alternatively, you can visit the Computershare Investor Centre* and log in to your Computershare account or register for online services.
* Please note this portal is maintained by our registrar Computershare.
I have not received my last dividend cheque. What should I do?
Please contact Computershare, who will investigate the reason for non-receipt. You can call them on:
Phone: + 44 (0)370 889 4096
You may wish to have future dividends paid directly into your bank or building society account. Computershare will advise how you can do that.
Note: The registrar will charge for any replacement cheques issued.
I have found an out-of-date dividend cheque. What can I do?
Dividend cheques must be cashed within 12 months of issue. After this time, they need to be reissued. You can do this by contacting Computershare, by phone or in writing, and returning the original cheque to them.
Post: Computershare Investor Services PLC, The Pavilions, Bridgwater Road, Bristol, BS99 6ZZ
Phone: + 44 (0)370 889 4096
Please note that the registrar will charge for any replacement cheques issued. To avoid this problem in future, consider having your dividends paid directly into your bank or building society account.
Can I take my dividend in shares?
No, Fuller’s does not offer this option.
Shareholder Benefits
As a shareholder, what am I entitled to?
If you hold more than 1000 'A' or 'C' ordinary shares, or more than 10,000 'B' ordinary shares, subject to certain terms and conditions, you may be eligible to receive a shareholder Inndulgence card.
The Shareholder Inndulgence Card entitles the bearer to a 15% discount on food and drinks in any of our managed pubs and hotels including Bel & The Dragon and Cotswolds Inns & Hotels. It also offers a 15% discount on the Best Flexible Rate or Standard Flexible B&B Rate for Beautiful Bedrooms by Fuller’s and Bel & The Dragon accommodation.
More information on our Shareholder Inndulgence Cards can be found here.
Calendar
When are your results announcements?
We usually announce out preliminary results in June and our half year results in November of each year. Once available, they will appear on our Financial Reports page.
When and where does the next shareholder’s AGM take place
Our AGM is usually held in July of each year at one of our London pubs. Further details will be published on our AGM page following the publication of the notice of meeting.
When does Fuller's pay its dividends?
In January and July of each year - if applicable.
Our Listing on the Stock Exchange
Which exchanges is Fuller’s listed on?
Fuller’s ‘A’ Ordinary shares are listed on the London Stock Exchange (LSE).
What is the stock symbol for Fuller’s?
The stock symbol for Fuller’s ‘A’ Ordinary shares on the LSE is FSTA.
Why did Fuller’s share price change significantly in August 2007?
A five for two share split, approved by shareholders on 24 July 2007 at the Company’s AGM was completed on 6 August 2007.
How can I purchase shares in Fuller's?
Through your broker, bank or Computershare.
Tax Guidance
I have questions about tax on my shares and/or dividends - who should I direct them to?
Your financial adviser. The Company and its registrar are not authorised to provide you with such advice.
October 2019 Return of Capital – CGT Guide
Following the completion of the D Share Scheme described in the circular to shareholders dated 6 September 2019 (available in the 2019 General Meeting section of the website) this is a guidance note in respect of the UK capital gains tax treatment for individual Ordinary Shareholders of the Return of Capital by way of D Share Scheme. The guidance note is addressed to all shareholders, but is intended to provide UK tax guidance for the benefit of those individual Ordinary Shareholders who held Ordinary Shares at the record time for entitlement to D Shares pursuant to the D Share Scheme (i.e. 6.00 p.m. on 1 October 2019).