"It's more than just a bar job"
There are lots of amazing people across at Fuller's who not only keep our pubs running but also have great a story to tell.
From starting off as an apprentice, to joining on the grad scheme or beginning behind the bar, we want to showcase those who have moved up the ranks and progressed, turning what originally was a part-time job into a full-time career. When you join Fuller's, it really is more than 'just a bar job'.
Nadine Prankard, General Manager at The Iron Duke, Mayfair
Nadine first joined Fuller’s as a waitress at The Crown Inn, Bishops Waltham in 2012, following a big refurbishment. She then moved to The Cams Mill, Fareham as a trainee Assistant when it was just an oak frame.
Nadine continued with her development and stepped up to become a holding Manager at The Bull Inn, Sonning where she then stayed as a Deputy for three years. Then, Nadine moved to become the General Manager of The Iron Duke in Mayfair and is coming up to three years of service.
“Progression is something Fuller’s doesn't fall short on. From starting as a waitress to becoming a General Manager after nine years, Fuller’s has supported me the whole way, from endless courses to a great network of people full of knowledge, talent and ideas.”
“What I enjoy the most about my job is the people. You meet so many different walks of life and the support you have throughout the business is wonderful, it covers all bases from kitchen, to front of house, to bedrooms and you build a great connection with other colleagues.”
Harriet Martin, City Operations Manager
Harriet joined Fuller's in 2011 on the Graduate Scheme and progressed in conjunction with the MTP. Just two years on, Harriet became the General Manager of the Pilot in Chiswick.
“Through that time I had incredible support from both the support centre training department and also great General Managers and Operations Managers. Following a few more General Manager positions in the City, I was then promoted to Operations Manager in the City division in 2020”.
“The reason I love my job is because of the variety, the people I work with and the fast progression opportunities”.
James Wilson, General Manager at The Wine Vaults, Southsea
James is the current General Manager at The Vaults, Southsea where he’s hired a new team to bring the business back to its former glory following the effects of the pandemic.
James first his career with Fuller's The White Star Tavern in Southampton in 2017 where straight away he met some great role models in the Fuller’s organisation - Mark Fulton, Jim Hughes, Petter Nordblad and Iwona Majchrzak, who all offered great advice and welcomed James to the Fuller's family.
After a short amount of time, James was eager to take the next steps in his career. He signed up to The Five Star Impact course which helped develop his skills and assisted his next steps to becoming a Deputy General Manager at The New Forest Hotel.
“Shortly after this had been completed I was in a great position. Trevor Hartin encouraged me to then undertake the Management Training Program with Scott Clarke which helped me get a broader understanding of what it meant to lead a team, not just manage.”
James later enrolled on a course at The Leadership Academy which improved his management style even further. Twelve months and three lockdowns later, James was then able to land his first General Manager role at The Vaults in Southsea.
“Through my experiences in the New Forest and now in the Southsea/Portsmouth area, I've enjoyed the amount of comradery within the close-knit sister pubs. We can rely on each other to get the job done and succeed.”
“I've been pleasantly surprised with the amount of transparency, especially during the pandemic that Fuller’s operates with. It's allowed me to always have a clear idea of what to expect when certain circumstances arise.”
Nat Usher, Recruitment Administrator
Nat first joined Fullers four years ago at The Barrowboy & Banker in London as a part time job alongside studying for Uni.
“This job has been one of the most important things to me throughout my time in London as it played a huge part in my social life and it really helped my confidence grow. I met some of my closest friends through this job which I’ll be forever grateful for. The flexibility of the role also meant I still had plenty of time to study and enjoy my spare time, and the work shifts were always great fun too.”
While Nat was working in the pub, she was given the opportunity to experience working a few days with the events and marketing teams in the Fuller’s Head Office which gave her insight into a different side to the business and an idea of the industry she wanted to progress into.
Since graduating, Nat is now doing a six-month secondment role in the Head Office working alongside the recruitment team.
“I’ve learnt so much already and I’m really enjoying the work I’m doing. There are so many career progression opportunities at Fuller’s. What started off as a part-time job has given me so much experience and created so many options for my future.”
Paloma Thakuni, Apprentice Commis Chef at The Cams Mill, Fareham
Paloma left her studies at Havant College behind to join the apprenticeship scheme with Fuller's so she could become more independent, start earning her own money and to learn new skills within the food industry. Paloma went back to college every Tuesday at South Downs and was taught health & safety, handling food safety, French cuts and how to make and create beautiful and delicious dishes the Fuller's way.
"The lessons were really enjoyable as we learnt something new every week. I also had a great teacher and met great people during the course. I am now coming to the end of my course and I am still working at Cams Mill."
"The support I have gotten throughout my apprenticeship has been great, the teachers at college are really friendly and easy to approach and the staff at Cams Mill were so welcoming when I first started - this was my first job, so I was really nervous at first. My Head Chef Oskar, my colleagues at Cams Mill and my teachers were really supportive and helpful, so I found it really easy to pick up new skills and adjust to a new environment."
"This job and apprenticeship has allowed me to develop skills and knowledge to help me towards a successful career for my future. I have also met some amazing people and have built great friendships, which is everything you could want from a first job."
Alejandra Quintero, Deputy General Manager at The Chamberlain Hotel
Alejandra is the current Deputy General Manager at The Chamberlain Hotel. She first joined Fuller's at The Sanctuary House Hotel as a public area cleaner, then moved to The Mad Hatter Hotel where her career developed from Room Attendant, to Housekeeping Supervisor, then to Head Housekeeper.
“I have been very lucky to work with supportive managers and a training team that believed in my potential, often more than what I believed myself. They guided me through and helped me get all the training required to reach my goals.”
Through hard work, commitment and help from the training provided by Fuller’s, Alejandra then changed her role to Receptionist at The Chamberlain, where she progressed further to Assistant Manager and then Deputy Manager.
“It’s more than just going to work. It’s like going to your second home where you have a second family. Also the fact that I know I have the support to do whatever I desire with my career helps keep me motivated.”
Robin McMichael, Collins Superuser in Central Sales & Events team
Robin is currently a Collins Superuser in the Central Sales & Events team where he manages and maintains the booking system for the managed pubs and hotels to ensure the customer booking journey is smooth and the venues are maximising their full potential.
Robin joined Fuller’s in 2012 where he started as a Kitchen Porter at The Bell & Crown, Chiswick. He then moved to a Bartender role, then progressed to Supervisor and Assistant Manager. Robin then became the Deputy General Manager at The Castle in Harrow where he held that position for two years.
“I progressed through having a thirst to learn more and I wasn’t afraid to ask questions. My colleagues have always been like a family, which is an ethos Fuller’s has at its core. I’ve had amazing opportunities for learning and development from our in-house training team.”
Robin was then Deputy General Manager at The Tap on the Line, Kew for eight months before switching it up and spending three years as a roaming Retail Trainer before moving into his current role.
“My Operations managers have always been really attentive and challenged me to do better and want more. My favourite thing about working for Fuller’s is definitely the people, it’s the reason I’ve stayed as long as I have. For all our beautiful venues and great products, it’s the people that make the pub special.”
George Wald, Corporate Communications Manager
George first joined Fuller’s as the PR Manager in 2002. Her career in licensed retail started earlier than that though – as her first (and only) bar job was at Middlesex Polytechnic in the early 1990s.
“I really did love pubs but I always preferred being on the other side. I was a journalist for Publican Newspaper and from there I went to a communications role at The British Institute of Innkeeping, before joining Fuller’s. I’d always admired Fuller’s, loved the pubs, loved London Pride and loved being at the Brewery”.
George left Fuller’s in 2008 to join Domino’s Pizza, where she stayed for five years – but the lure of the pub convinced her to come back.
“What do I love about it most? The People. Easy. They are all just great.”
Join the Fuller's team
Do you want an exciting career in hospitality? Browse available jobs in Fuller’s pubs – from kitchen porter and chef roles to pub manager and front of house positions.
Browse Pub & Hotel Jobs.
Develop with Fuller's
Our award-winning training and development programmes have been recognised as some of best in the industry, giving our chefs, front of house staff, managers and support centre workers the opportunity to grow and progress in their careers.
Find out more about the training and development opportunities available at Fuller’s: Fuller’s Training & Development.
Find out more about Fuller’s Chef Apprenticeship Programmes: Chef Apprenticeships.