Your Support Package

By partnering with Fuller’s you will benefit from:

• A pub from the UK’s best in class, award winning tenanted estate
• Our established brand and strong reputation
• Ongoing support and training to help you and your teams succeed, including operational, marketing, and financial support
• Full access to the Fuller's range of ales, ciders, and other products from our distribution partners at Asahi UK, plus full cellar-to-tap support
• Our community commitment: we want to help support your local communities, with events and initiatives
• The flexibility to do things your way: we love, celebrate, and encourage you to showcase your vision and personality in the way you run your pub

To ensure yours, your teams and your customers safety and we deliver the following services:

• Fire risk assessment
• Kitchen ductwork and filter cleaning
• Portable electrical appliance testing
• Fire extinguisher checks
• Gas safety check for kitchen equipment
• Chimney sweeping
• Gas fire safety check
• Our Estates Surveyors are on hand to advise on any repair or building work.

We are passionate about beer quality and standards:

• Fuller’s will pay for the maintenance and replacement of cellar cooling and beer raising equipment
• Cellar training for you and your team at the Griffin Brewery, Chiswick
• A dedicated team of professional trade quality advisors will visit at least four times a year to help make sure every pint is kept and served at the highest possible quality
• Through our partnership with Asahi we operate a series of accolades and reward schemes, including our own Master Cellarman accreditation

• Our pubs are precious to us, and we take repair and upkeep seriously. Each pub is assigned a qualified Surveyor who is on hand to ensure your business is looking great and safe.
• The surveyor is available to discuss investment projects
• Our Estates Helpdesk is on hand to swiftly arrange essential and emergency repair work

A quality offer and high standards are established through great training. With our Tenanted Training and Induction Manager's support and guidance, we will ensure you have everything you need to successfully open and trade your pub. Fuller’s has a valuable range of tools and courses to support you and your team:

• Fuller’s Family Induction Day
• Digital Marketing including monthly Social Media training
• Business Development training
• Online Portal including perfect serve tutorials
• Access to compliance and practical online training through FLOW for you and your team

We value our longstanding relationship with the British Institute of Innkeeping (BII). We cover your full membership to the BII for as long as you remain a tenant with us. This membership gives you access to a huge range of time and money saving tools, including:

• 24-hour legal, financial and HR helplines, GP calculators, online employment contracts and more
• An exclusive business directory of expert suppliers and best-in-class products and services
• A weekly e-newsletter with all the latest news, information and advice

Fuller’s was voted Pub Wine Merchant of the Year 2017 (Sommelier Wine Awards) We make available a range of outstanding quality wines, including gold medal and trophy-winners.

When it comes to beer, Fuller’s reputation is second to none. With award-winning, world-class brand names, including:

• London Pride and Dark Star, there’s also a range of seasonal and guest ales
• Exceptional quality ciders and soft drinks from Cornish Orchards

All tenants receive a discount card for food and drink in any Fuller’s Managed Pub or Hotel.

• Access to our in-house team for marketing and press support
• Weekly updates on stock and POS availability, plus special offers from our brand partners
• Social Media calendars, content guides and digital assets
• Event ‘How To’ Guides
• Digital and hard copies of our in-house quarterly magazine, Fuller’s Family Matters which embodies our values and showcases our tenants’ entrepreneurial spirit and best practices – Link to FFM magazine archive
• An exciting annual events calendar