Fostering family values
The family ethos at Fuller’s remains as strong as ever, and it’s evident all day, every day, right throughout the business.
Our people are simply our greatest asset, and their training and development is paramount to our success. We seek to inspire, develop and support all members of staff, helping them to be the very best that they can be.
That’s just one of the reasons why many employees stay with Fuller’s for much of their working life – a fact borne out by the numerous recipients of our long service awards, and one particular bar worker who celebrated her 100th birthday in 2014.
At the opposite end of the career spectrum, there’s our graduate programmes. Launched in 2011, the programmes have gone from strength to strength, with Fuller’s increasingly seen as a place for talented graduates to develop into the leaders of the future.
Alongside our graduate schemes, we also run a mentor programme, using the skills and experience of our Senior Managers to support the development of future leaders. Other development programmes include a Five Star impact scheme that aims to turn supervisors into assistant managers, and three chef scholarships which help to develop home-grown kitchen talent.
In 2014, we also launched a service training programme known as the Service Passport, which is based on our Five Golden Rules of Engaging Service. An impressive 85% of our pub team members complete this training within their first 12 weeks of employment.
At Fuller’s, we value loyalty very highly, so we offer a range of benefits that encourage employees to play a part in the company’s long term success.
We also recognise great effort, rewarding employees who go above and beyond the call of duty with a coveted place in our 100 Club. Meanwhile, Caught in the Act scratch cards provide an instant reward to team members exhibiting one of our Five Golden Rules of Engaging Service.
Encouraging and celebrating our staff in this manner is one of the fundamental ways we maintain our exceptional standards of customer service. After all, like any company, we’re only as good as our people.