Update on reopening and FAQs

FAQs FOR EVENTS AND WEDDINGS


Below are the most common questions about events and weddings – but if your query is not answered here, the best way to get in touch is through our contact us page.  Please state the name of the pub/hotel that your query relates to, if applicable. 
 
Q: Can I book my wedding/event? 
A: We continue to follow government advice, so your wedding / wake will be able to go ahead for a maximum of 15 people in Tiers 1 and 2. Business meetings are still permitted for up to 30 people. Unfortunately, all other types of event for groups larger than six are not currently permitted at this time.
 
Q: Can I reduce the number of guests at my event? Will I be charged? 
A: Any reduction in final numbers will not be charged for, providing we receive notice before business expenses are incurred. For example, ordering food specifically for the event. 
  
Q: I want to change the date of my wedding/event. Can I rebook? 
A: We are currently happy to postpone weddings and events that have concerns that their bookings may be affected by coronavirus. The bookings will be amended without any charge but some dates in 2021 may incur a supplementary charge – for example, if the wedding moves from a Thursday in March to a Saturday in July the price difference would be payable. In all cases, we will be able to offer new dates that will not incur additional costs. If you wish to make a change to your wedding / event, please contact the venue directly to discuss your options. We will always aim to be as flexible as possible.
  
Q: None of the dates available are suitable for me. Will I be able to get my deposit back?  
A: If we cannot find an alternative date which is suitable for you, we will refund your deposit. 
  
Q: I have booked a wedding/event. What notice do I need to give to cancel? 
A: Due to the current circumstances we are trying to be as flexible as we can be, so we have removed fixed notice periods. We would, however, greatly appreciate it if you could provide us with as much notice as possible before your event and to consider moving your wedding/event to an alternative date in the future if at all feasible.  
  
Q: I have paid a deposit for a wedding/event - will I be able to claim this money back? 
A: Where possible we will help you to find an alternative date for your wedding/event. However, if no alternative date can be arranged, we will be as flexible as possible to return your deposit to you, assuming no costs have been incurred by the business, such as the ordering of food.  
  
Q: I want to postpone/cancel a booking for a wedding/event. How do I do this? 
A: To postpone/cancel a booking please contact our Central Sales and Events team

 

Back to Reopening FAQs