Covid-19 FAQs

We are sorry to say that, in line with the Government’s request, all Fuller's pubs and hotels are now temporarily closed.

We do not know how long these measures will last, but when the time comes, we will all be ready, waiting and excited to see you. We hope it won’t be too long – and please do keep an eye on our social feeds for updates. 

We wish all of our customers, and their families, good health in these unprecedented times.

We are experiencing high volumes of customer contact due to the closure of our pubs and hotels. We are working through all queries as fast as possible and will get back to you as quickly as we can. Thank you for your patience. Contact us here.
Please state the name of the pub/hotel that your query relates to if applicable.

 

FAQs

1. Can I go ahead with my wedding/event?
A: We continue to follow government advice, so as long as there are no official restrictions put in place by the government, your wedding/event can still go ahead.

2. Can I reduce the number of guests at my event? Will I be charged?
A: Any reduction in final numbers will not be charged for providing we receive notice, before business expenses are incurred, e.g. ordering food specifically for the event.

3. I want to change the date of my wedding/event. Can I rebook?
A: We are currently happy to postpone weddings and events that have concerns that their bookings maybe effected by Coronavirus. The bookings will be amended without any charge but some dates in 2021 may incur a supplement charge e.g. if the wedding moves from a Thursday in March to a Saturday in July the price difference would be payable. In all cases we will be able to offer new dates that will not incur additional costs.

4. None of the dates available are suitable for me. Will I be able to get my deposit back? 
A: If we cannot find an alternative date which is suitable for you, we will refund your deposit.

5. I have booked a wedding/event. What notice do I need to give to cancel?
A: Due to the current circumstances we are trying to be as flexible as we can be, so we have removed fixed notice periods. We would, however, greatly appreciate if you could provide us with as much notice as possible before your event and to consider moving your wedding/event to an alternative date in the future if at all feasible. 

6. I have paid a deposit for a wedding/event; will I be able to reclaim this money back?
A: Where possible we will help you to find an alternative date for your wedding/event. However, if no alternative date can be arranged, we will be as flexible as possible to return your deposit to you, assuming no costs have been occurred by the business, such as the ordering of food. 

7. I want to postpone/cancel a booking for a wedding/event. How do I do this?
A: To postpone/cancel a booking please contact the pub/hotel directly, either by phone or email (these details can be found on the pub/hotel website).

8. I want to cancel/postpone my hotel stay. How do I do this?

A: RESERVATIONS UP UNTIL 30th JUNE

If you have a booking between now and 30th June, and have already paid a deposit for your reservation, your booking will be automatically cancelled and refunded. Please contact [email protected] if you have not received your refund within 21 working days  (the time taken to process the refund varies depending on your bank). When getting in touch, please specify the hotel and date of reservation.

A: RESERVATIONS FROM 1st JULY 
As we do not know how long these measures will last, we are frequently reviewing the re-opening dates for our properties.  Should we need to extend the closure period beyond 1st July we will update this section with relevant information.
However, we know that the events you were attending may have already been cancelled or postponed.  We will happily change the date on any advance purchase or flexible booking.  Please contact [email protected] or if  you have booked through an Online Travel Agency e.g. Booking.com or Expedia, you will need to contact them directly to cancel or change your booking.

Please be aware that emails to hotel sales are monitored daily but due to the volume of emails, you may not receive a response immediately. We will deal with queries in chronological order by reservation arrival date and endeavour to respond within 5 working days.