"Before Fuller's I worked for branded operations like All Bar One, where you have very little input into the way the business is run. I've always had lots of ideas and opinions so the opportunity to join a company where my voice is heard was a no-brainer.
One of the best things about Fuller's is that it still feels like a family and that everyone in the business, even the Directors, knows who you are and are interested in what (and how) you're doing."
In The Beginning
My first job with Fuller's was General Manager of Shaws Booksellers - not a book shop but a fantastic pub near St Paul's Cathedral. The pub took its name from Merchant-Ivory's 1997 adaptation of Henry James' novel 'The Wings of the Dove' and appears in the film, dressed as a book shop! Friday nights at Shaws Booksellers were - and still are - legendary in the City of London and one of my proudest moments was winning the Fuller's Griffin Trophy for City Pub of the Year in 2012.
A Great Opportunity
My success at Shaws was recognised, and rewarded with a promotion to Deputy Operations Manager. It was a big challenge for me, and meant a lot that the business was happy to offer me more responsibility.
It's not been easy. The step up from running one pub to looking after a whole group of them is huge. Almost every aspect of my day-to-day job has changed, but I love it.
Where I Am Now
As Operations Manager, I have 14 pubs to look after, right across London. My job is very people focussed and involves everything from getting the right team in place, spotting opportunities for development and training, and identifying people with potential. I'm also empowered to look at new ideas and opportunities for the business, including supporting the creativity of my team. One of the special things about being at Fuller’s is the opportunity to be involved in every aspect of the business, from pub refurbishments to reward and recognition. I don’t know of many other companies give you that.